Our main mission is to help you succeed. Australian Bureau Monitoring is strictly wholesale, which means we don’t compete with you on a retail level. You take care of the installation, and we take care of the rest. It’s that simple. Our wholesale monitoring services will take care of your clients, allowing you to spend more time growing your business and acquiring new customers. We offer superior levels of customer service and innovative monitoring solutions. See our Monitoring Technologies page to discover the type of wholesale monitoring solutions we provide.
As the rightful owner of your customer base, Australian Bureau Monitoring provides you with full transparency of your database 24/7, and gives you secure, unrestricted access to all your customer information and events, as well as allowing you to make around-the-clock additions and changes to customer details. You can even do your own data entry for zone lists, user lists and installations.
Australian Bureau Monitoring understands that between installations and chasing new business, it can be hard finding the time to complete even the simplest administration tasks. That’s why we offer third party billing and accounting solutions for our Bureaus and their customers. We can take care of all your billing, customer account enquiries and debt collection. Our third party billing services are cost-effective and time-efficient, and will help you stay on top of customer payments. We also provide full reports to you each month on a per customer basis. Speak to us about our third party billing and accounting solutions today, we can tailor a service that works for you and your customers.
Don’t have time to do your own data entry? Australian Bureau Monitoring can do it for you. We can commission, correct and archive your customer details for you 24/7. Simply phone, fax or email us the details or changes you need made and we will take care of the rest. We give you a commissioning template for all new customers, who are typically commissioned within 24 hours or less, and approved personnel can make small changes on the spot via phone or email. You can still maintain control over your bureau database via a secure, unrestricted link, but have us handle all the time consuming work of database population.
Receive detailed event, notification and billing reports via Fax, Email or SMS on a pre-scheduled basis, or log on via your secure, unrestricted link to instantly download any reports you may require 24/7. Our reporting services are fully customisable to suit your needs with the level of information you require at the frequency you require it.
On-site at an installation? Don’t have the time or manpower to field your own customer enquiries? Maybe you just want to provide a more professional service and enhanced experience for your customers? Australian Bureau Monitoring can answer all your customer calls, queries and service requests. We even answer with your business name, so your customers receive a consistent image and message from your company. We field all your calls, answer customer enquiries, make changes when requested, book installations and take messages on your behalf. In your customer’s eyes, you are the company they have been dealing with from the beginning, and we will always guarantee a superior customer service experience for you and your valued customers.
For an even greater customer experience, Australian Bureau Monitoring can provide you with an automated Director Service that will answer all your customer calls and transfer them to the appropriate extension, mobile number or landline for answering. For example, if you would like to answer all your own sales enquires, but have us handle all your accounts enquiries, our Director Service will auto-transfer sales related calls to you and pass all accounts calls to our operators. The system is completely electronic and seamless, and it will make running your business more efficient and effective.